Help Center

Frequently Asked Questions

Click the tabs below to see common questions.

  • General

  • Products

  • Delivery

  • Orders & refunds

General

How do I use my product?

Every order comes with a quick start guide and an instruction manual to show you step by step how to get the most out of it :) Although it's easy to use, there are many useful ways to use your device that we cover in the manual.

What is your Warranty and Return Policy?

We offer a 1 year warranty and comes with a user’s manual, and a 30-day, money-back guarantee. Additionally, we offer technical support if you ever have questions about the device.  For a complete guide to our refund policy, please click HERE.

Is this therapy Safe?

This type of therapy has been used for decades by veterinarians and proven to be one of the safest natural alternatives. We do go over the correct way to use your device to ensure the best results possible in the safest way,

Product Questions

What if my pet is restless, will this still work?

Yes, sometimes choosing a time that the pet is generally relaxed can help, such as after eating. We typically notice pets become used to their helpful sessions and tend to enjoy it, which makes it easier!

Will this help reduce the pain?

This type of therapy has been proven to help reduce the pain while simultaneously healing the area by increasing circulation and increasing ATP.

How long will it take until I see a difference?

It can take between three days and three weeks to feel a change for the better based on current age and condition. Based on our experience, some can see an early difference after the first few sessions, others will need longer help and can be several weeks. In the user guide, there are specific instructions for every type of treatment to help get the most out of your device.

Delivery

How long until my order arrives?

We ship very quickly from Phoenix, Arizona. We process your order in 24 hours on business days Mon-Friday. Orders will ship by 10am. Then delivery will range by location and chosen shipping method. Typically takes 2-6 business days for delivery. This depends on your location.

Do you ship to PO/APO/FPO boxes and international addresses?

Yes, we ship to all P.O, A.P.O, and F.P.O boxes. We are also able to ship to addresses in the UK. We are currently unable to ship to addresses in the EU, but hope to be able to do that again soon.

Orders & Refunds

What is your Warranty and Return Policy?

We offer a 1 year warranty and comes with a user’s manual, and a 30-day, money-back guarantee. Additionally, we offer technical support if you ever have questions about the device. For a complete guide to our refund policy, please click  HERE.

Can I change my order?

Yes but please contact us asap :) We Ship very quickly so please message us through chat on the bottom right!

Where does this ship from?

We ship from Phoenix, Arizona!

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